Tuesday, November 11, 2008
Parallels Upgrade - version 4.0 released - sort of
Relying so heavily on being multi-platform, I was pleased to find a spam from Nova Development announcing that Parallels had been upgraded. I use Parallels to run XP virtually on my Mac.
I read about the promised improvements with a keen interest, and found the purchase price for the upgrade quite worth the effort of installing more software. But that's where the good part of the story ends.
I paid the fee and was re-directed to an empty shopping cart. I later figured out how to log-in to the software developer's site to view my purchases. I was greeted with more trouble.
Notice the italics - I've reloaded the page for hours ...
still no software.
It seems that their server is getting swamped with requests, or some other sort of trouble. Either way, I've paid for a piece of software that I can't get to. An e-mail of concern to the sales address got first an auto-reply, then a kind note from "Kimberly C," restating the download instructions from the invoice (that only arrived after I found a link on the download page to have one sent).
If you are a Parallels 3 user, I'd say hold off on accepting the upgrade offer - or pay the extra fee for ground shipping. As for me, I'm waiting for them to sort out their servers ... or waiting for the 48 hours necessary for them not to before I can reverse the charges (with my chosen method of payment) for non-delivery of goods.