This morning, my laptop came with the day's Fedex. As much as I appreciate the early delivery (sarcasm intended), HPs communication problems will continue to cause them to lose customers (like me).
The repair sheet lists a new hard drive and a new heat sink/fan assembly. Small problem ... the laptop left with an 80GB hard drive and arrived back drive slightly smaller.
Once again, I am on hold with HP India ...
... 63 minutes later, I've spoken with 3 people in India and Nick in Oregon. Nick has sent a replacement HD that should arrive next week. Nick tried very hard to restore my faith in HP. I wish that HP had more tech staff like Nick so that my calls wouldn't get routed overseas and my problems would get solved in 3 days (as opposed to 3 weeks).
3 comments:
Change companies
Funny you should suggest that. I've already headed in that direction. I just submitted a specification to Lenovo for a project that I am working on and I am converting my office to 100% Mac.
Sorry my original comment was so curt I was in a hurry at the time.
Personally I think the 100% conversion to Mac is the best way to go. You get access to the best that Mac & PC have to offer and all in one machine (there are two bits of software to achieve this as I am sure you are more than aware)
If I had the wherewithal I would join you in the migration, but mine will have to wait a while.
Thank you for such an informative Blog. It was John Nacks mention of your site that lead me here originally and I have been so glad.
I am looking forward to the book "Forensic Photoshop". I am not in the field, but I find the processes involved fascinating and very informative on many levels.
A very Happy New Year to you
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