Friday, December 28, 2007
HP Saga Continues ...
I received a sweet surprise today. My HP laptop arrived. I say surprise because yesterday my "service manager" called to assure me that he (in Texas) was personally overseeing my repair (in California). He tried to reassure me that I would definitely have my laptop back by the 4th of January.
This morning, my laptop came with the day's Fedex. As much as I appreciate the early delivery (sarcasm intended), HPs communication problems will continue to cause them to lose customers (like me).
The repair sheet lists a new hard drive and a new heat sink/fan assembly. Small problem ... the laptop left with an 80GB hard drive and arrived back drive slightly smaller.
Once again, I am on hold with HP India ...
... 63 minutes later, I've spoken with 3 people in India and Nick in Oregon. Nick has sent a replacement HD that should arrive next week. Nick tried very hard to restore my faith in HP. I wish that HP had more tech staff like Nick so that my calls wouldn't get routed overseas and my problems would get solved in 3 days (as opposed to 3 weeks).