Sprint is a popular contractor in government circles. Their SmartView connection software has an interesting settings issue in Windows - and it only seems to pop-up at random.
It's an odd error - saying that the computer is already connected to the internet, thus SmartView is unable to make the outgoing connection.
Error - "External Connection is already present."
Solution (thanks to P Burger from Perrysburg, OH):
- Click on "Tools" in the top menu of the first window that has the "Connect" button.
- Click on "Settings..."
- Click the "Rules Engine" tab
- Check the "Use Rules Engine" if not checked already.
- Under "Connection Maintenance" choose "Maintain estalished connection regardless of other network availability".
- Click "Ok"
The sad thing about this: Sprint's help system doesn't contain any info about this issue.
I hope this tip helps relieve a little frustration in connecting to the internet with Sprint.
4 comments:
With the new version of SmartView 2.22.0046.0, there are no options for "Connection Maintenance" or "Tools/Options/Rules Engine" or least any that I can find. I am having problems with connecting to a VPN and the previous post would seem to be the solution.
They keep moving things around ...
Try Tools>Settings.
Then Hardware.
Towards the bottom there should be a radio button for Allow Simultaneous Connections - Click it.
This should solve your connection issue.
Cheers and thanks for reading.
Jim
THANK YOU ! Tools | Settings | Hardware | Allow simultaneous connections DOES solve VPN issues. I wonder why Sprint did not default that ! Even calling their technical support on Saturday 11-21-09 resulted in a "duuuhhhhh" answer and their support was nice, polite, but non helpful (like usual). Untrained and no processes to escalate. I can't believe that Smartview does not support the MAC or Windows 7. Unbelievable.
Jim Hoerricks, I want to have one of your kids. Hahaha...THANKS! I couldn't find that Sprint SmartView "Rules Engine" tab anywhere! Thanks for showing me I'm not crazy..or legally blind.
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