Sprint is a popular contractor in government circles. Their SmartView connection software has an interesting settings issue in Windows - and it only seems to pop-up at random.
It's an odd error - saying that the computer is already connected to the internet, thus SmartView is unable to make the outgoing connection.
Error - "External Connection is already present."
Solution (thanks to P Burger from Perrysburg, OH):
- Click on "Tools" in the top menu of the first window that has the "Connect" button.
- Click on "Settings..."
- Click the "Rules Engine" tab
- Check the "Use Rules Engine" if not checked already.
- Under "Connection Maintenance" choose "Maintain estalished connection regardless of other network availability".
- Click "Ok"
The sad thing about this: Sprint's help system doesn't contain any info about this issue.
I hope this tip helps relieve a little frustration in connecting to the internet with Sprint.
