Tuesday, August 16, 2011

Why doesn't Photoshop support my camera?

From Adobe's Jeff Tranberry: "I just got a new camera and Photoshop won't recognize my files.

First, make sure you have the latest updates for Adobe Camera Raw and Photoshop. (The process to update Lightroom is similar. Launch Lightroom and choose Help>Check for Updates…) It’s always a good idea to have the latest updates installed.

Second, if updating to the latest version doesn’t give you joy and let you open your camera raw files, verify your camera make and model is on the list of supported cameras.

Third, if your camera isn’t on the list of supported cameras check on Adobe Labs for a release candidates of the Adobe Camera Raw plug-in or Adobe Lightroom. A release candidate is a very close to done version of the plug-in that Adobe shares with the community prior to full release for additional testing.

Finally, if your camera came out within the past 90 days, be patient, as you may need to wait for the new camera support. Adobe goes through a rigorous process of adding support for and testing of each new camera raw format. Adobe generally releases updates of the Adobe Camera Raw plug-in and Lightroom to provide new camera support about once a quarter, or about every 90 days. Feel free to drop us request or vote for specific camera support on our Feedback Site."


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