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Monday, December 30, 2019

An Amped FIVE UX tip to wrap up the year

The recent update to Amped SRL's flagship tool, FIVE, brought some UX headaches for many US-based users. You see, the redesigned reporting function does a something new and unexpected. Let's take a look, and offer a couple of work-arounds.

Let's say you're used to your Evidence.com work flow, the one where all your evidence goes into a single folder for upload, and you're processing files for a multi-defendant case. If there are files featuring only one of the defendants, which happens often, you'll want to have separate project (.afp) files for each evidence item. This will make tagging easier. This will make discovery easier. This will make the new reporting functionality become non-functional.

You see, the new reporting feature doesn't just create a report, it creates a folder to hold the report and the Amped SRL logos - and calls the folder "report." That's fine for the first file that you process. But the next project? Well, when you go to generate the report, FIVE will see that there's a "report" folder there already. What does it do? Does it prompt you to say, "hey! there's already a folder with that name. What do you want to do?" Of course not. Not expecting a new reporting behavior, and a complete lack of documentation of this new reporting format, you'll just keep processing away. At the end of your work, there's only one folder and only one report file.

The work-around on your desktop is to put each evidence item into it's own folder, within the case folder. It's an extra step, I know. You'll also have to modify the "inbox" that E.com is looking for.

The other weird issue is that FIVE now drops some logos and a banner as loose files in the report folder. I'm sure that this is due to FIVE's processing of the report - first to HTML - then to PDF via some freeware. One would think that in choosing PDF you wouldn't receive the side-car files, but you would be thinking wrong. Again, this has to do with the way the bit of freeware processes the report.

As an interesting aside, in Daubert Hearing, I actually got a cross examination question that hinted at Amped SRL being pirates of software. Is anything in the product an original creation or is it just pieced together bits and such? But, I digress.

Remember, in the US, anything created in the process of analysis should be preserved and disclosed. One customer complained that it seems as though Amped SRL is throwing an extra business card in on the case file. I don't know about that. But, it does seem a bit odd for a forensic science tool to behave in such a way.

You can always revert to the previous version if you want to save time and preserve your sanity. This new version doesn't add much for the analyst anyway. You can easily install previous versions. It takes only a few minutes each time.

As with anything forensic science, always validate new releases of your favorite tools prior to deploying them on casework. If you're looking for an independent set of eyes, and would like to outsource your tool validation, we're here to help.

Have a great new year my friends.

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