Thursday, May 22, 2014

Tools vs Training

As a follow up to yesterday's post, I'd like to propose a change in the usual business model for "forensic" tools. Too often, training is an afterthought. Too often, tools are sold to folks with little or no experience in using the tools, much less any training or experience in the science or methodology in working in a science setting. Thus, I propose the following:

Stop selling tools as such. Start selling training - and the user gets the tools at the successful completion of the training.

Price it such that they're paying for both, but don't release the tools unless the training is complete.

In this way, vendors will focus on making sure that their users understand what their tools can/can't/should/shouldn't do within the forensic science context. Agencies will have the ability to know what's been taught, and thus the ability to hold the user accountable for this information. In this way, we can transition from the untrained "just trying to get things done" to a climate/culture of accountability based on standards and education / training.

I don't know that we'll ever get there. But, here's hoping ...

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