Thursday, October 3, 2013

Important Changes to Avid Software Availability

This just in from Avid:

"As your trusted partner, we strive to ensure you have timely and complete insight into what’s happening at Avid – to help you succeed both now and in the future. To that end, we are writing to make you aware of some very important changes that will affect access to your Avid® software. Due to a contractual change with our third-party Java software supplier, Avid is implementing support for an Open Source Java alternative in our products moving forward to ensure an optimal user experience at the lowest cost possible for our customers.

However, this means we will no longer offer software installers for many legacy versions of your Avid video and broadcast products after November 1, 2013. Because of this, we strongly encourage you to follow general IT best practices and back up all of your Avid software installers now to ensure that you have what you need in the future.

While we will continue to offer downloads of more recent Avid software releases through our Download Center, using an Open Source Java alternative, the following versions of software—and all prior releases to these—will be removed indefinitely:

Action required—Back up your software by November 1st

Because of these changes, please be sure that you download and create backup copies of the installers for any affected Avid software you own and save them in a secure location. You’ll find your available software by logging in to your My Avid account and looking under “My Products”, “Products Not Yet Downloaded” or the “Avid Video Download Center.” After November 1st, Avid Customer Success, Professional Services and Avid Resellers will not be able to assist with the affected software installations listed above; you will have to rely on your own backup copy to install your software. Following these recommended procedures now will ensure that you have the ability, if needed, to reinstall your software anytime after November 1st.

At Avid, we want to ensure we are fully preparing you for these upcoming changes so that you can make the most of your Avid software—both now and in the future. For more information, tips for downloading and backing up software, and answers to questions, please visit our Avid Software Availability forum. We apologize for any inconvenience this may cause. Thank you for your continued support."

Ed note: if you're an Ocean Systems customer, remember that they rarely ship Avid media (if at all) with your workstation order. It's important that you log into your Avid account today (it will need to be current) and download everything to which you are entitled. If you decided, like some agencies, to not renew your Avid software service contract ... well ... sorry. Hopefully, you downloaded everything before you quit the program.

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