Wednesday, November 9, 2011

Best Practices - Quality Control Survey

I putting together some stats for my PhD work. One of the issues that I'm addressing is quality control. In attempting to gather qualitative data, it's essential to get to the point quickly and to have specific questions that will yield specific results.

One of the questions regarding quality control focusses on the qualifications of the person conducting the process. In other words, does the QC person know enough to know when a work product is wrong/bad?

Case in point, if your SOPs say that you should always get the native or proprietary data (whenever possible), and the technician returns with a DVD movie that was captured via the analogue output (and the system does offer a digital output option) ... would your QC person know to flag it for further enquiry? Put another way, does simply making sure that the video "plays" on the QC person's PC suffice?

If you'd like to participate in this survey, please let me know.


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